Community Everywhere 3.02

Community Everywhere: A Review

The Community Everywhere app is a valuable tool for existing CommunityWFM customers looking to streamline their workforce management processes. With a user-friendly interface, this app caters to both agents and supervisors and offers a range of features to improve communication and efficiency within the contact center.

Running a contact center can be challenging, requiring advanced technology to ensure optimal service levels while controlling costs. WFM analysts rely on real-time and streamlined information to make informed decisions and adjust staffing accordingly. Community Everywhere offers a mobile solution that extends beyond the contact center, facilitating seamless communication between agents, supervisors, and analysts. This ensures accurate and timely information is available to all stakeholders.

For agents, this app provides convenient access to various features:

• Receive notifications
• View schedule
• Request time off
• Check memos
• Mark as late
• Take sick leave

The app offers supervisors a unique experience as well, allowing them to:

• View attendance information, including arrival/attendance summaries and automated schedule attendance monitor (ASAM) data
• Manage attendance records (check-in, mark as late or absent)
• Monitor adherence (identify agents in adherence or not)
• Access today’s schedule and shifts for each agent
• Review and approve pending time off requests
• View recent software notifications
• Send messages to colleagues or groups
• Access team memos and create/view news
• Approve or deny photo change requests

If you are an existing CommunityWFM customer, we highly recommend downloading the Community Everywhere app today and joining your team in adopting a more modern workforce management approach. Experience improved communication and efficiency within your contact center.